Returns

Returns

Return on goods.

The period for returning the goods of the proper quality is 14 days from the receipt of the goods. Refund is carried out both at the request of the Buyer, and because of an error on the part of the Seller.

Reasons for refund by mistake Red iron shop hereinafter referred to as “Seller”:

  • wrong contant;
  • presence of defect.

In case of wrong ordering or defect, the cost of return delivery is paid by the Post of Russia by the Seller. The Customer shall be refunded within 5-7 business days.

We draw your attention to the fact that the goods are taken back only in complete configuration, with all packages and labels, in unused form.

Qualitative goods that can not be exchanged and returned are indicated in the List approved by the Decree of the Government of the Russian Federation of January 19, 1998 No. 55:

  1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items of metal, rubber, textiles and other materials, instruments, medical devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines .
  2. Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, hairpieces and other similar products).
  3. Perfumes and cosmetics.
  4. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics – tapes, braid, lace and others); cable products (wires, cords, cables); building and finishing materials (linoleum, film, carpeting and others) and other goods sold per meter.
  5. Sewing and knitted products (underwear, hosiery).
  6. Products and materials in contact with foodstuffs, from polymeric materials, including for one-time use (dishes and utensils, table and kitchen, containers and packaging materials for storage and transportation of food products).
  7. Household chemicals, pesticides and agrochemicals.
  8. Household furniture (furniture sets and kits).
  9. Jewelery and other products from precious metals and (or) precious stones, faceted precious stones.
  10. Motor vehicles and motorbikes, trailers and numbered aggregates to them; mobile means of small mechanization of agricultural work; pleasure boats and other boats for domestic use.
  11. Technically complex consumer goods for which warranty periods are established (metal-cutting and woodworking household appliances, electrical household appliances and appliances, household radio-electronic equipment, household computing and copying equipment, photo and cinematographic equipment, telephone sets and facsimile equipment, electronic musical instruments, toys electronic, household gas equipment and devices, wristwatches and pocket mechanical, electronic-mechanical and electronic, with two or more functions).
  12. Civilian weapons, the main parts of civil and service firearms, cartridges to it.
  13. Animals and plants.
  14. Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet isoizdaniya, calendars, booklets, publications, reproduced on technical information carriers).

The return of goods is carried out in three ways:

  • return to the address for the purchase and return of the goods;
  • mailing (the buyer pays for the postal services himself);
  • call the courier Red iron shop (the service is provided to residents of Moscow.

Return via courier.

The service is available to residents of Moscow. The cost of leaving the courier for refund is 300 rubles. At a lump-sum registration of return and courier delivery of another order, return of the goods with the help of the courier is a free service.

Self-return.

The buyer can independently return the non-conditional goods in our pick-up point 123308 Moscow,  Mnevniki, building 1.

Return by post.

Residents of Russian regions can return goods by mail. Upon return, the Customer pays for return shipping.

Return address:
129337,  Russian Federation, Moscow, Jaroslavskoe shosse, 22-1, ap. 164 Kutergin D.A.

Refunding.

Refund of funds to the Buyer Red iron shop is carried out in the following ways:

  • Refund in cash;
  • Refund via bank transfer;
  • Refund via postal money transfer.

Cash: Possible at the point of self-delivery Red iron shop. The buyer receives money in the presence of an identity document (passport or document replacing it). If the Buyer can not independently withdraw money, the trustee can do it for him. In this case, the return will be possible only upon presentation of a power of attorney and a passport.

Cashless settlement: The client is obliged to provide his requisites. For the transfer of funds, the following information is required:

    1. BIC of the bank branch where the account is opened;
    2. Customer’s account;
    3. Name of account holder.

We draw your attention to the fact that the requisites should be in the name of the customer.

The term for the transfer of funds is made within 10 calendar days. The term for crediting funds to the Customer’s current account depends on the internal regulations of the receiving bank.

Postal money transfer: Money transfer by postal transfer is made within 10 calendar days from the receipt of the returned goods by the goods.